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US Bangla Airlines job Post ‘Executive – Retail & Contact Centre’
US-Bangla Airlines, the largest private airlines of the country, is looking for smart, dynamic, confident & hard-working individuals to join its RCC Team & its various Online Travel Agency’s Reservation Team
Job Responsibilities
- large amounts of inbound and outbound calls & e-mail in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep abreast of flight schedules and international travel regulations.
- Check and respond to each email received for each reservation.
- Determine the demands of the customer, be clear with the information, look into every problem, and offer remedies or substitutes.
- Distribute travel advisory information to all the staff and supervise so that every staff is informed properly.
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets
- Report Reservation Manager time to time with update and details
- Active in a positive customer support role
- Track record of over-achieving quota
- Familiarity with call handing & e-mail responses and practices
- Customer focus and adaptability to different personality types
- Create a travel itinerary with flights, hotels, and other travel services using various online systems
- Multi-task, sets priorities arid manage time effectively
- Maintain updated travel advisory for international bookings.
- Manage end to end booking procedure.
- Communicate within cross-teams to resolve when any issue arises.
Educational Requirements
- Bachelor of Business Administration (BBA) in Marketing, International Business, Management, Accounting, Finance, Banking, Statistics etc.
- All public & top rated private university graduates are encouraged to apply.
Skills Required
- Computer skill, Excellent communication, Interpersonal Skills
Experience Requirements
- At most 1 years
- Freshers are also encouraged to apply
Additional Requirements
- Should have the attitude to work under pressure
- Should have the mind to work in a team
- Experience in working in Airlines ticketing, Call Center, Customer Care, Customer Support/ Client Service, Reservation etc
Compensation & other benefits
- Salary: Tk. 30000 (Monthly)
- Salary review after confirmation based on performance
- Provident fund
- Health Insurance
- Full Subsidized Lunch
- Yearly Salary Review
- 2 Festival Bonus
- Rebated Air Ticket
Disclaimer
Please note that US-Bangla Airlines never charges applicants at any step of recruitment. If you are asked for MONEY as part of any US-Bangla Airlines recruitment, please do not pay & report it to feedback@usbair.com with all accompanying documents.
Any kind of persuasion will be treated as a disqualification of the candidate.
US-Bangla Airlines reserves the right to change, amend, subtract, hold, or revoke any clause of the recruitment/circular.
US Bangla Airlines job Post ‘Executive – Retail & Contact Centre’ US Bangla Airlines job Post ‘Executive – Retail & Contact Centre’ US Bangla Airlines job Post ‘Executive – Retail & Contact Centre’
