US Bangla Airlines job Post ‘Executive – Retail & Contact Centre’

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US Bangla Airlines job Post ‘Executive – Retail & Contact Centre’

US-Bangla Airlines, the largest private airlines of the country, is looking for smart, dynamic, confident & hard-working individuals to join its RCC Team & its various Online Travel Agency’s Reservation Team

Job Responsibilities

  • large amounts of inbound and outbound calls & e-mail in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Keep abreast of flight schedules and international travel regulations.
  • Check and respond to each email received for each reservation.
  • Determine the demands of the customer, be clear with the information, look into every problem, and offer remedies or substitutes.
  • Distribute travel advisory information to all the staff and supervise so that every staff is informed properly.
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Meet personal/team qualitative and quantitative targets
  • Report Reservation Manager time to time with update and details
  • Active in a positive customer support role
  • Track record of over-achieving quota
  • Familiarity with call handing & e-mail responses and practices
  • Customer focus and adaptability to different personality types
  • Create a travel itinerary with flights, hotels, and other travel services using various online systems
  • Multi-task, sets priorities arid manage time effectively
  • Maintain updated travel advisory for international bookings.
  • Manage end to end booking procedure.
  • Communicate within cross-teams to resolve when any issue arises.

Educational Requirements

  • Bachelor of Business Administration (BBA) in Marketing, International Business, Management, Accounting, Finance, Banking, Statistics etc.
  • All public & top rated private university graduates are encouraged to apply.

Skills Required

  • Computer skill, Excellent communication, Interpersonal Skills

Experience Requirements

  • At most 1 years
  • Freshers are also encouraged to apply

Additional Requirements

  • Should have the attitude to work under pressure
  • Should have the mind to work in a team
  • Experience in working in Airlines ticketing, Call Center, Customer Care, Customer Support/ Client Service, Reservation etc

Compensation & other benefits

  • Salary: Tk. 30000 (Monthly)
  • Salary review after confirmation based on performance
  • Provident fund
  • Health Insurance
  • Full Subsidized Lunch
  • Yearly Salary Review
  • 2 Festival Bonus
  • Rebated Air Ticket

Disclaimer

Please note that US-Bangla Airlines never charges applicants at any step of recruitment. If you are asked for MONEY as part of any US-Bangla Airlines recruitment, please do not pay & report it to feedback@usbair.com with all accompanying documents.

Any kind of persuasion will be treated as a disqualification of the candidate.

US-Bangla Airlines reserves the right to change, amend, subtract, hold, or revoke any clause of the recruitment/circular.

Deadline: N/A

Apply Now

US Bangla Airlines job Post ‘Executive – Retail & Contact Centre’ US Bangla Airlines job Post ‘Executive – Retail & Contact Centre’ US Bangla Airlines job Post ‘Executive – Retail & Contact Centre’

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